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Our core routes are Brand New, 14 Days, Grade A+, Grade A, Refurb Boxed, Grade B, Grade C and Grade Asis. We also sell clearly identified mixed-grade batches such as ABC Mix, A/A+ Mix, AB Mix and BC Mix. The commercial offer states the applicable grade or mix before purchase, and buyers should use that declaration rather than assuming condition from a photograph alone.

Brand New stock is unused stock supplied in the commercial configuration stated, with the original manufacturer warranty for 12 to 24 months depending on the manufacturer. 14 Days stock is near-mint return stock with extremely limited evidence of use. Grade A+ stock is exceptional graded stock with a very high cosmetic standard. Packaging, accessories and market specification are confirmed separately because grade describes device condition, not every element of the bundle.

Grade A devices show minimal evidence of previous use and suit presentation-sensitive resale. Grade B devices are fully functional with minor visible wear and often provide a strong balance between cost and resale value. Grade C devices show moderate cosmetic wear while remaining fully functional and are commonly selected for value retail, export and margin-led channels.

Refurb Boxed stock has been professionally reconditioned and supplied in the boxed configuration stated in the offer. Grade Asis is original manufacturer-prepared stock supplied untested and outside our standard internal diagnostic and grading process. Units are fully operational and carry only the possible manufacturer warranty stated in the commercial offer, where applicable.

A mixed lot combines declared grades within one batch, such as A/A+, AB, BC or ABC. The exact ratio may be fixed, indicative or unsorted depending on the offer, so buyers must review the batch terms before purchase. Mixed lots can create strong value for businesses able to route higher and lower grades into different resale channels, but they should be costed against the complete expected mix rather than the best units alone.

Our internal control process uses six specialist platforms: PhoneCheck, Blancco, FutureDial, NSYS Group, Piceasoft and CheckMend. The relevant combination depends on the stock and can support functional diagnostics, device processing, data erasure, IMEI checks and reporting. The declared grade and specification remain the buyer-facing commercial description for the batch.

CheckMend checks device identifiers against participating loss, theft, insurance and network data sources. A clean result is an important control against illegitimate or blacklisted stock, although status can change if a later report is made by a third party. For a blacklist warranty claim, the buyer must provide a current CheckMend report tied to the affected IMEI.

Blancco supports controlled data erasure and produces tamper-resistant audit evidence for processed devices. This is particularly valuable to corporate, institutional and public-sector organisations that need proof that data-bearing assets were handled through a documented process. The available certificate or reporting scope is confirmed for the relevant stock or service engagement.

Yes. B2B Mobiles Europe does not knowingly supply counterfeit or non-genuine devices as genuine branded stock. We source through verified commercial routes and use device and documentation checks appropriate to the batch. Any replacement components or refurbishment details that materially affect the commercial description should be stated where known and relevant.

UK and EU specifications can differ in charging plugs, keyboard layout, network configuration, model code, packaging, regulatory marks or manufacturer warranty territory. The commercial impact depends on the product and resale destination. Buyers should request the exact market specification they need and confirm it on the offer rather than assuming that every European model is identical.

Send the sales team the stock reference, models, grades, quantities and delivery destination you want to confirm. We check availability, agree the commercial terms and issue an invoice or written order confirmation. Stock is not reserved indefinitely by an enquiry alone, so buyers should follow the payment deadline shown on the invoice.

Every wholesale order is supplied on full advance-payment terms. Cleared funds are required before packing or dispatch. We do not offer credit, payment on delivery or consignment. This keeps the invoice, buyer identity and shipment matched before goods leave our control.

Pay the full invoice amount in the stated currency to the bank details shown on the valid invoice. Use the invoice number as the payment reference and send remittance confirmation from the paying business account. Do not rely on bank details received through an unexpected message without verifying them with our team through a known contact route.

The invoice number connects incoming funds to the correct buyer, order and stock allocation. It helps the accounts and operations teams release the right goods without delay. A company name alone may be insufficient when a buyer has several invoices, uses a payment provider or pays from a related legal entity.

The payment may need manual investigation before it can be allocated, which can delay order confirmation or dispatch. Send the transfer receipt, amount, date, paying account name and correct invoice number to the sales or accounts team immediately. Stock cannot be released until the funds are matched with reasonable confidence.

The buyer is responsible for its bank charges, intermediary bank deductions, foreign exchange costs and transfer fees. B2B Mobiles Europe must receive the full invoice amount in the stated currency. Selecting a charge option that deducts fees from the recipient can create a short payment and delay release of the order.

The order remains unpaid until the missing amount is received or a written adjustment is agreed. We will identify the difference where possible and ask the buyer to send the balance. Dispatch does not begin while a material shortfall remains unresolved, even if the deduction was made by an intermediary bank.

An invoice cancellation request must be made within 24 hours of issue. After that window, cancellation is not automatic because stock may have been allocated, removed from sale or prepared for dispatch. Any later cancellation, restocking consequence or non-refundable cost is assessed against the confirmed order terms and work already completed.

Our team confirms payment after cleared funds have been identified and allocated to the correct invoice. A bank transfer receipt shows that a payment was instructed, but it does not prove that cleared funds reached our account. International transfers can take longer depending on the currency, banks and compliance checks involved.

The order moves to final allocation, preparation, commercial-document checks and shipment booking. Dispatch timing depends on the batch, quantity, destination and any agreed processing requirement. Tracking and relevant shipment documents are shared once the courier collection has been completed and the shipment is active.

Eligible 14 Days, Grade A+, Grade A, Refurb Boxed, Grade B, Grade C and eligible declared mixed batches carry our three-month warranty from the date the buyer receives the stock. The warranty applies to covered functional faults under the commercial terms. Batteries are excluded across every grade.

Brand New sealed stock carries the original manufacturer warranty for 12 to 24 months, depending on the manufacturer. Grade Asis is supplied untested and carries only the possible manufacturer warranty stated in its specific commercial offer, where applicable. Neither follows the B2B Mobiles Europe three-month warranty route.

No. Battery health, capacity, endurance and normal battery degradation are excluded from our warranty across all grades. Batteries are consumable components whose performance varies with age, charging history, software, settings and use. Any specific battery threshold promised for a particular batch must be written into the commercial offer to apply.

Contact the team with the invoice number, stock reference, affected IMEI or serial number, a clear fault description and supporting photographs or video. Do not return or repair the item before approval. We review the evidence and, where appropriate, issue return instructions or request further diagnostic information.

RMA means Return Merchandise Authorisation. It links the approved return to the buyer, invoice, device identifiers and reason for return so the receiving team can inspect it correctly. Unauthorised returns may be refused, delayed or sent back because the warehouse cannot safely assume that an unregistered parcel is an accepted warranty claim.

Grading disputes, broken parts and body-damage concerns must be reported within seven days of delivery with clear evidence. The stock should remain in the condition received and must not be sold, repaired or altered. Prompt reporting allows the delivered batch to be compared with dispatch records and the agreed grade.

An iCloud lock or Google account lock must be reported within seven days of delivery. Provide the IMEI or serial number and clear evidence showing the lock. Do not attempt an unauthorised bypass, because alteration can prevent verification and may invalidate the return route.

Provide a current CheckMend report that identifies the device and blacklist status, together with the invoice and IMEI. Screenshots from an unverified checker are not sufficient on their own. The report gives both parties a consistent evidence source for reviewing when and how the status was recorded.

Approved returns and refunds are processed within 14 working days after the returned stock and required evidence have been received and assessed. The outcome may be repair, replacement, credit note or refund according to the claim and available remedy. Bank settlement time after a refund instruction is outside our direct control.

We do not accept change-of-mind returns, colour preference returns, inability-to-resell claims or returns on stock already sold to the buyer's own customer. Stock repaired, opened, altered or processed by the buyer or a third party without written approval is also excluded. These rules preserve evidence and reflect the commercial B2B nature of every transaction.

Yes. We review stock from legitimate businesses and organisations that can demonstrate ownership, supply-chain credibility and accurate product information. Every opportunity is assessed independently, and submitting an offer does not guarantee purchase. We prioritise repeatable, transparent and professionally documented supply relationships.

Potential suppliers include wholesalers, distributors, retailers, manufacturers, corporate IT asset disposal companies, insurers, leasing and device-lifecycle organisations, network or trade partners and other commercial entities with relevant stock. The organisation must be able to contract legally and explain how it acquired the goods.

We review Mobile Phones, Tablets, Laptops, Smart Watches, Accessories and Gadgets. Interest depends on brand, model, age, grade, quantity, market specification, compliance, location and current buyer demand. A category match alone does not guarantee that a particular batch will be accepted.

We normally require company registration evidence, VAT or tax details where applicable, registered address, authorised contacts, bank-account ownership information and evidence of trading activity. Ownership or director information may be required for due diligence. Documentation must match the legal entity that will invoice and receive payment.

Provide the product, model, capacity or configuration, market specification, quantity, grade, test status, packaging, accessories, location, asking price, currency, VAT treatment and clear images where useful. Include IMEI or serial data securely when requested rather than posting sensitive batch identifiers publicly. Honest detail produces a faster and more meaningful assessment.

Start with the supplier application or send a structured offer to [email protected]. Introduce the legal entity, explain the stock route and attach or link the product schedule. Large identifier lists and sensitive documents should only be shared through the secure route agreed with our team.

We review seller credibility, provenance, product demand, grade accuracy, diagnostic evidence, identifier status, market specification, VAT treatment, location, logistics, price and likely processing cost. We may request samples, remote evidence or a physical inspection. The final decision reflects the complete commercial risk and opportunity, not the headline price alone.

Every batch must be lawfully owned, authentic and free from undisclosed finance, theft, loss, account locks or other title restrictions. CheckMend or equivalent evidence may be required for identifiers, and the commercial paperwork must show a credible supply route. We reject counterfeit stock and any batch whose ownership or status cannot be established with confidence.

A complete offer will normally receive an initial response as soon as the purchasing team has reviewed commercial fit, often within one working day. Large files, new-supplier due diligence, identifier checks or unusual grades can take longer. Incomplete offers are slower because the team must first establish the basic facts needed to value the batch.

Payment method, currency, timing and any inspection condition are agreed in writing before the transaction proceeds. Payment is made to the verified bank account of the contracting supplier according to those agreed terms after the required receipt and verification milestones are satisfied. We do not redirect supplier payments to unrelated personal or third-party accounts without a documented legal basis.