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Scope and acceptance

These Terms and Conditions govern access to b2bmobiles.eu, applications for a trade account, commercial communications, quotations, invoices, orders and every supply of goods or services by DISTRIBUCION DE CLASE MUNDIAL, S.L. trading as B2B Mobiles Europe.

By using this website for a commercial purpose, submitting a trade application, placing an order, approving an invoice or paying us, the business represented by the person acting accepts these Terms. The person acting also confirms that they have authority to bind that business.

A written supply agreement, accepted quotation, commercial offer, order confirmation or invoice may contain terms specific to a particular transaction. Those specific written terms take priority over these general Terms where they expressly differ.

Who we are

B2B Mobiles Europe is the trading name and website of DISTRIBUCION DE CLASE MUNDIAL, S.L., a company incorporated and registered in Spain under Company Registration Number 6080019513784 and EU VAT Number ESB56672850.

• Registered address: Carrer Creu Coberta, 77, Sants-Montjuic, 08014 Barcelona, Spain.
• Trading and operations: Carrer de Santa Eugenia, 42, 17005 Girona, Spain.
• Email: [email protected].
• Telephone and WhatsApp: +34 662 90 94 48.
• Website: b2bmobiles.eu.

Business-to-business only

We operate exclusively on a business-to-business basis. We do not sell to individual consumers or members of the general public. A buyer must be a registered business, organisation, institution, public body, charity or other commercial or legal entity acting for purposes connected with its trade, business, craft, profession or organisational activity.

Consumer-only cancellation, withdrawal and guarantee regimes do not govern our transactions. This includes the consumer protections created for purchases outside a person’s trade or profession and, where relevant, the United Kingdom Consumer Rights Act 2015. Nothing in this clause excludes any right or liability that applicable law does not permit the parties to exclude.

Use of the website

The website may be used to learn about our business, review stock information, request commercial pricing, apply for a trade account, submit an enquiry and access published policies. Website content is provided in good faith for general commercial information and does not become a binding offer unless confirmed in writing by us.

We take reasonable care over website content, but stock, prices, images, specifications, availability and other information may change. We do not guarantee uninterrupted website availability, freedom from every technical error or that every item of website content will always be complete and current. The accepted offer, order confirmation and invoice are the controlling commercial records for an order.

• Do not attempt unauthorised access, scraping that disrupts the service, malicious code injection, denial-of-service activity or interference with security controls.
• Do not submit false identities, misleading business information, fraudulent payment evidence or enquiries relating to stolen, counterfeit, blacklisted or unlawfully obtained goods.
• Do not use website content, stock data, pricing or account access for an unlawful, misleading or competing automated service.
• We may restrict or block access where reasonably necessary to protect the website, our systems, our buyers, our suppliers or our legal obligations.

Trade accounts and due diligence

Opening a trade account starts with an application and verification process. Applicants must provide accurate, current and complete business registration, address, tax and authorised-contact information. We may request further documents, trade references, ownership information, proof of authority, source-of-funds information or other evidence needed for commercial, fraud-prevention, tax, sanctions or regulatory checks.

Submitting an application does not guarantee approval. We may accept, refuse, pause, limit, suspend or close a trade account at our reasonable discretion, including where information cannot be verified, payment risk changes, the account is misused or continued trading could expose either party to legal or commercial risk.

The account holder is responsible for safeguarding account access and for activity performed by its authorised personnel. Suspected unauthorised use must be reported to us promptly. Account access may not be sold, transferred or shared outside the approved organisation.

Products, stock and availability

We trade in wholesale batches of Mobile Phones, Tablets, Laptops, Smart Watches, Accessories and Gadgets. Stock may be Brand New, 14 Days, Grade A+, Grade A, Refurb Boxed, Grade B, Grade C, Grade Asis or an expressly declared mixed batch, as described in the relevant offer and invoice.

Descriptions, quantities, specifications, images and availability are prepared in good faith from the information and stock available to us. Images may be representative unless the offer states that they show the actual batch. Minor packaging differences and reasonable commercial variations may occur where they do not change an expressly agreed model, grade or specification.

Availability can change before an order is confirmed because wholesale stock may be allocated, sold or withdrawn quickly. We may offer a commercially close alternative, but no substitution is made without the buyer’s agreement where the model, grade, quantity, market specification or price materially differs.

Authenticity, grading and specification

We supply genuine original branded products and do not knowingly supply counterfeit or unlawfully branded goods. Refurbished devices may contain replacement parts appropriate to the declared refurbishment route. Where a manufacturer-origin, authorised, certified-pre-owned or original-parts status is commercially important, it must be expressly confirmed in the offer or invoice.

Grades describe the declared functional and cosmetic condition of a wholesale batch. They are not a promise that every unit will be cosmetically identical. Mixed-grade batches are not guaranteed to contain equal proportions unless the invoice expressly states the split.

The buyer must state any essential colour, region, language, software, carrier, network-lock, plug, keyboard, market specification or platform requirement before payment and ensure it appears on the invoice. A requirement that is not recorded on the invoice is not part of the agreed specification.

Pricing, tax, currency and payment

Website prices, stock offers and quotations may be changed or withdrawn before a binding order is confirmed. The commercial invoice states the price, currency, applicable VAT treatment, delivery charge and total payment due. Any reference conversion shown in another currency is informational unless that currency is expressly stated as payable on the invoice.

Payment must be made in the exact currency and full amount stated on the invoice. EUR is our primary pricing currency, GBP is secondary and USD may be offered as an optional tertiary currency on some offers. The buyer bears its sending-bank, intermediary-bank, foreign-exchange and transfer charges. Every order requires full advance payment, received and cleared before packing or dispatch. We do not offer credit, payment on delivery or consignment.

The invoice number must be entered as the payment reference. A missing or incorrect reference may delay payment matching, stock allocation and dispatch. We may request proof of payment and written business authorisation before allocating or refunding an unidentified payment. A refund of an unidentified or rejected payment is made only after verification and may take up to fourteen working days.

• The buyer must independently verify the beneficiary name, account details and invoice before sending funds.
• The buyer remains responsible for confirming with its bank that payment was successfully executed.
• We do not accept responsibility for funds sent to details not shown on our authentic invoice or confirmed through an independently verified contact route.
• Where a short payment is received, we may hold dispatch, request the balance or, with the buyer’s written agreement, amend the quantity or invoice to the amount received.

Orders and contract formation

Website listings and stock communications are invitations to begin a commercial discussion, not automatic offers capable of acceptance. A buyer places an order by accepting a written offer, approving an invoice, issuing a purchase order that we accept or making payment against our commercial invoice.

A binding contract is formed when we issue written acceptance or an invoice for the confirmed stock and the buyer accepts it expressly, by payment or by allowing the cancellation window to expire after having instructed us to reserve or procure the stock. Each order is a separate contract incorporating these Terms and the transaction-specific records.

We may refuse or cancel an order before dispatch where stock is unavailable, pricing or description contains a material error, payment or due diligence fails, export or sanctions restrictions apply, or fulfilment would be unlawful or commercially impossible. If we cancel after receiving cleared funds for reasons not caused by the buyer, we will return the amount received for the cancelled goods.

Invoice cancellation

A buyer wishing to cancel an invoice must notify us in writing within twenty-four hours of issue and before dispatch, sourcing commitment, stock alteration or other irreversible fulfilment work has begun. The cancellation request must identify the buyer and invoice number.

After the twenty-four-hour window, there is no automatic cancellation right. The buyer remains liable for the full invoice amount unless we agree otherwise in writing. If we accept a late cancellation, we may deduct reasonable and evidenced costs already incurred, including banking, foreign-exchange, procurement, preparation, storage, courier or return costs.

Delivery, shipping and risk

We use six established logistics partners: DHL Express for international and priority EU shipments, FedEx for global routes, UPS for European parcel and freight, GLS for our pan-European road network, Correos Express for Spanish domestic distribution and Royal Mail for UK buyers. We select the appropriate route for the destination, value, urgency and parcel profile.

Dispatch and delivery dates are estimates, not guarantees. Courier congestion, customs examination, security checks, weather, missed delivery, address issues, depot delays, peak-season volumes and events outside our control may affect delivery. Next-day delivery is not guaranteed, including during Christmas and other festive peak periods.

Orders may be delivered in separate parcels or split shipments where stock arrives from different logistics routes or this reasonably assists fulfilment. Split delivery does not by itself entitle the buyer to cancel the remaining order.

• The buyer must provide a complete and safe delivery address, an available recipient and any information required by the courier.
• The buyer must monitor the tracking supplied and contact the courier promptly where identification, clearance, rescheduling or collection is required.
• Risk passes in accordance with any Incoterm stated on the invoice. If no Incoterm is stated, risk passes when the parcel is delivered at the agreed address and recorded as delivered by the courier.
• Our responsibility for the parcel ends when delivery is completed. If delivery fails and the parcel is securely returned to us, no refund or cancellation is processed until we receive and inspect it. Redelivery, return, storage and related charges caused by the failed delivery are the buyer’s responsibility.

Customs, import, export and destination requirements

The buyer is responsible for the lawfulness of importing, holding, marketing and reselling the goods in the destination country. Unless the invoice expressly states otherwise, the buyer must manage and pay destination customs duties, import VAT, brokerage, permits, registrations, recycling obligations and other local charges.

The buyer must provide a valid VAT number, EORI number, consignee information, customs instructions and supporting documentation where the route requires them. Delays, storage, seizure, return or cost caused by missing, inaccurate or late buyer information remain the buyer’s responsibility.

We may withhold or cancel supply where export-control, sanctions, product-compliance or destination restrictions create a legal risk. The buyer must not resell or divert goods in breach of applicable sanctions, export controls or trade restrictions.

Inspection, shortages and delivery evidence

The buyer must inspect the outer packaging, seals, quantity, device identity and apparent condition promptly on delivery and before selling, repairing, activating, mixing or distributing the stock. The buyer should preserve the packaging and all evidence until reconciliation is complete.

A short shipment or missing unit must be reported within twenty-four hours of delivery. The claim must include the invoice, courier label, photographs of the unopened parcel and seals, a continuous opening video where available, and clear evidence of every item received. A shortage reported after that window, or after the stock has been dispersed without evidence, may be rejected because the original parcel can no longer be verified.

Warranty coverage

Eligible graded stock carries a three-month B2B Mobiles Europe warranty from the date it is received by the buyer. Covered routes are 14 Days, Grade A+, Grade A, Refurb Boxed, Grade B, Grade C and expressly identified eligible declared mixed batches.

Factory-sealed Brand New stock carries the original manufacturer warranty for 12 to 24 months, depending on the manufacturer. The claim process is determined by the manufacturer and market of the device.

Grade Asis is original manufacturer-prepared stock supplied untested and outside our standard internal diagnostic and grading process. Units are fully operational. Grade Asis carries only the possible manufacturer warranty specifically stated in its commercial offer, where applicable, and does not carry the B2B Mobiles Europe three-month warranty.

Battery capacity, battery health and normal battery degradation are excluded from warranty across all grades. The warranty covers an accepted device fault, not commercial resale performance or ordinary wear after delivery.

RMA approval and claim windows

Every return requires written RMA approval before any stock is sent to us. A return sent without approval, without the correct RMA record or outside the applicable period may be refused. Approval of an RMA allows inspection and does not by itself confirm liability or a particular resolution.

• Short shipment: report within twenty-four hours of delivery with parcel-opening evidence.
• Grading, cosmetic condition or broken-part dispute: report within seven days of receipt and return the approved stock inside the instructed period.
• iCloud, Google or other declared account-lock discrepancy: report within seven days of receipt.
• A device that does not power on: report within seven days of receipt.
• Blacklisted or blocked device: report within thirty days of receipt and provide a current CheckMend report for each affected IMEI.
• Other eligible functional warranty fault: report and obtain RMA approval inside the three-month warranty period. The approved units must reach us within the period or the return may be refused.

Return exclusions

B2B wholesale orders are not supplied on a sale-or-return basis. A return is available only where these Terms, the invoice or a written agreement expressly provides one and the claim follows the correct RMA route.

• No change-of-mind return and no return because the buyer later dislikes the model, colour or commercial decision.
• No return because the buyer cannot resell the stock, market prices changed, demand fell or a cheaper competing offer was found.
• No return for colour, region, software, language, carrier, network-lock or market-specification preference unless that requirement was expressly stated on the invoice.
• No cosmetic return for a mixed-grade batch merely because the grades are not equally divided.
• No return of stock already sold or supplied onward to the buyer’s customer.
• No return after the buyer or any third party opens, repairs, alters, parts, damages, unlocks or otherwise interferes with a device, except where we authorised that action in writing.
• No B2B Mobiles Europe three-month warranty claim for Brand New sealed stock or Grade Asis. Brand New follows the original manufacturer warranty route, while Grade Asis follows only the possible manufacturer warranty stated in its commercial offer, where applicable.

Return processing and resolution

Approved returned stock is inspected against the invoice, RMA record, IMEI or serial list and evidence supplied. Processing may take up to fourteen working days from the date the complete approved return and required documentation are received.

Where a claim is accepted, the available resolution may be an equivalent replacement, repair where agreed, a credit note for a future purchase or a refund. The appropriate route depends on the fault, stock availability, value and transaction. A requested resolution is not guaranteed until confirmed by us in writing.

Refunds are returned to the verified originating business account unless law or payment controls require another secure route. Courier, banking, inspection or handling costs may be deducted where the claim is rejected or the return resulted from the buyer’s breach, provided the deduction is lawful and reasonably evidenced.

Title to goods

Legal title to goods remains with DISTRIBUCION DE CLASE MUNDIAL, S.L. until we have received the full cleared invoice amount and any other sum due for that order. Risk may pass before title where the delivery or agreed Incoterm provides for that result.

Until title passes, the buyer must keep the goods identifiable, properly stored and insured and must not create a security interest over them. If payment is reversed, recalled or dishonoured, we may require the goods to be held for collection, subject to applicable law and any rights already lawfully acquired by an innocent third party.

Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising from an order, whether in contract, tort, misrepresentation, restitution or otherwise, is limited to the net value paid to us for the goods in the relevant order that gave rise to the claim.

We are not liable for indirect, incidental, special or consequential loss, loss of profit, margin, revenue, anticipated savings, business opportunity, goodwill, contract, data or resale channel access. We are not responsible for the buyer’s commitments to its own customer, platform suspension, onward warranty or a decision to sell stock before inspection.

We do not warrant that a batch is suitable for a particular platform, programme, country, customer, margin or resale purpose beyond the grade, model, specification and express commitments recorded on the invoice. The buyer remains responsible for its commercial assessment, platform requirements, local law, tax treatment and onward sale.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct or any liability that cannot lawfully be excluded or limited under Spanish or applicable mandatory law.

Events outside reasonable control

Neither party is liable for delay or failure caused by an event outside its reasonable control, including natural disaster, fire, flood, epidemic, war, civil disorder, terrorism, government action, sanctions change, customs intervention, strike, transport shutdown, energy failure, telecommunications failure, cyberattack, supplier failure or major courier disruption.

The affected party must take reasonable steps to reduce the effect and resume performance. Time for performance is extended for the duration of the event. If the event makes an order impossible for a prolonged period, either party may request cancellation of the unperformed part, with payment or refund adjusted for goods already supplied and reasonable non-recoverable commitments.

Intellectual property

All website text, layout, graphics, product presentation, photographs, video, software output, databases, trade names, logos and design elements are owned by DISTRIBUCION DE CLASE MUNDIAL, S.L., its licensors or the relevant rights holder and are protected by applicable intellectual-property law.

No content may be copied, republished, modified, scraped for republication, distributed, sold, framed or used to create a competing service without prior written consent. A buyer may download or print reasonable extracts solely for its internal evaluation of a genuine transaction with us.

Manufacturer names and marks belong to their respective owners. Their appearance identifies genuine product compatibility or trade categories and does not imply manufacturer sponsorship unless expressly stated.

Privacy and business data

Personal data submitted through this website, trade applications, enquiries, orders, RMA cases and due diligence is handled in accordance with our Privacy Policy and applicable data-protection law.

Each business must ensure it is authorised to provide the personal data of its directors, employees, customers or other contacts. The buyer must not send unnecessary sensitive personal data or device-user data through ordinary enquiry forms.

Where a separate data-processing, certified-erasure or corporate asset agreement is required, that written agreement and its instructions apply to that service in addition to these Terms.

Business integrity and legal compliance

Each party must comply with applicable anti-bribery, anti-money-laundering, fraud-prevention, sanctions, export-control, tax and customs laws relevant to the transaction. The buyer confirms that its funds are legitimate and that neither the order nor onward supply is intended to conceal unlawful ownership, destination or activity.

We may verify IMEI, serial and device legitimacy through CheckMend or other appropriate sources. We do not accept or supply goods that we know to be stolen, blacklisted, fraudulently obtained, counterfeit or subject to an undisclosed security interest. A party becoming aware of a legitimacy concern must notify the other promptly and preserve the evidence.

Changes to these Terms

We may update these Terms to reflect changes in law, services, systems, commercial processes or risk. The current version and last-updated date are published on this page.

Updated Terms apply to new orders and new commercial commitments from the date of publication. An order already formed remains governed by the version accepted when it was formed, unless the parties agree a change in writing or mandatory law requires otherwise. Buyers should review the current version before each new order.

General contract terms

The complete contract consists of any signed written agreement, the accepted commercial offer or order confirmation, the invoice, these Terms and any policy expressly incorporated into the order. If documents conflict, that is their order of priority unless a later document clearly states otherwise. General wording in a buyer’s purchase order does not override our Terms unless we expressly accept that wording in writing.

• No failure or delay in enforcing a right is a waiver of that right.
• If any provision is invalid or unenforceable, it will be limited or removed only to the minimum necessary and the remaining provisions continue in effect.
• The buyer may not assign or transfer an order without our prior written consent. We may assign a receivable or transfer the contract as part of a lawful reorganisation or business transfer without reducing the buyer’s substantive rights.
• Nothing creates a partnership, employment, agency, franchise or joint venture between the parties.
• The English version controls where a convenience translation differs, unless mandatory law requires otherwise.
• Notices relating to an order must be sent through the business email addresses recorded for the account and must identify the company and invoice or order reference.

Governing law and jurisdiction

These Terms and every non-contractual obligation or dispute arising from them or an order are governed by the laws of Spain together with the directly applicable European Union framework, without regard to conflict-of-law rules that would displace the parties’ valid choice.

Subject to any jurisdiction that cannot lawfully be excluded, the courts of Spain have exclusive jurisdiction over a dispute arising from the website, a trade account, an offer, an invoice, an order or these Terms. Before commencing proceedings, the parties should first attempt in good faith to resolve the issue through their authorised commercial representatives.

Legal and contractual contact

Questions about these Terms or a particular commercial commitment should be raised before payment. Please identify the company, the relevant section and any invoice or order reference so the team can provide a useful written response.

• Email: [email protected].
• WhatsApp: +34 662 90 94 48.
• Registered address: Carrer Creu Coberta, 77, Sants-Montjuic, 08014 Barcelona, Spain.
• Trading and operations: Carrer de Santa Eugenia, 42, 17005 Girona, Spain.