Eligible graded stock3months
B2B Mobiles Europe warranty
The warranty runs from the date the stock arrives in the buyer's possession.
14 DaysGrade A+Grade ARefurb BoxedGrade BGrade CEligible declared mixed batches
Warranty, returns and after-sale support
Clear before payment.
Fair after delivery.
Our warranty terms are stated before an invoice is paid. When a legitimate claim is raised inside the correct window, it enters a documented RMA process with real people responsible for resolving it.
Published warranty routeOur after-sale promise
A valid claim deserves a proper answer.
Clear windows, approved returns and a documented resolution from an accountable team.
BarcelonaGironaEurope
What is covered
Three stock routes with three clear warranty positions.
The condition bought determines the route. We show that route before payment so the buyer understands the protection, the responsible party and any exclusion attached to the stock.
Factory-sealed stock12-24months
Manufacturer warranty
Brand New claims are made directly with the original manufacturer. B2B Mobiles Europe cannot process a manufacturer's sealed-stock claim.
Confirm a stock routeManufacturer-prepared stockOfferspecific
Grade Asis
Grade Asis is supplied untested and outside our standard internal diagnostic and grading process. Units are fully operational.
Only the possible manufacturer warranty stated in the commercial offer applies, where applicable.
Applies to every gradeBatteries are not covered by warranty.
Battery health is assessed where applicable, but degradation through use remains outside the warranty.
Report inside the right window
The issue decides the clock and the evidence.
Select the reason for the claim. The guide shows when it must be reported and the information the team will need to review it properly.
Within 3 monthsFunctional fault
Report the fault while the eligible graded stock remains inside the warranty period.
Evidence and next actionOrder reference, IMEI or serial number, fault description and the evidence requested by the after-sale team.
Report this issue 
The approved return route
No stock moves back until the RMA is approved.
A formal return keeps the order, device evidence and agreed resolution connected. Sending stock without approval removes that chain and the return will not be accepted.
Report the issue
Contact the team inside the applicable claim window with the order reference and affected device information.
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Complete the RMA form
Provide the requested IMEI or serial numbers, fault details, images, video and third-party reports where required.
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Wait for approval
Do not send stock back until the RMA has been reviewed and formally approved by B2B Mobiles Europe.
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Return the approved stock
The approved units must reach us within the stated warranty or dispute period and in the condition requested.
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Inspection and resolution
We inspect the returned stock and agree the appropriate credit note, equivalent replacement or refund route.
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Stock must arrive inside the applicable period. Stock received after the period will not be accepted, and the buyer must arrange collection.
Email after-sale support
Submit an after-sale issue
Give the team the evidence needed to start the right review.
Use this route for a warranty claim, RMA request, grading concern, short shipment or account-lock issue. Your submission stays tied to the order reference from the first review.
Order firstKeep the invoice reference connected
Evidence readyImages and reports speed up review
Approval before returnNo stock moves without an RMA
Direct to the B2B Mobiles Europe teamNew Warranty or Returns Query from [Company Name] — B2B Mobiles Europe Website
What we cannot accept
Clear exclusions are fairer than hidden small print.
These situations do not create a valid return. Stating them openly before trade protects the buyer, our team and the integrity of every legitimate claim.
Colour preference
A colour preference is not a return reason unless the required colour was specifically stated on the invoice.
Region, software or language
These issues are not accepted unless the required region, software or language was agreed and shown on the invoice before payment.
Change of mind
Confirmed B2B wholesale stock cannot be returned because the buyer later changes their mind.
Stock already sold onward
A device already sold to the buyer's own customer cannot be returned to us.
Third-party repair
Stock repaired by the buyer or another party cannot be returned because additional faults may have been introduced outside our control.
Grade Asis offer terms
Grade Asis carries only the possible manufacturer warranty specifically stated in its commercial offer, where applicable. It does not carry the B2B Mobiles Europe three-month warranty.
Market or price movement
An inability to resell, a change in market demand or finding a better price elsewhere is not an accepted return reason.
How an approved claim ends
Inspect first. Agree the right resolution. Record it properly.
Once valid returned stock is received and approved, processing can take up to fourteen working days. The final route depends on the stock, inspection and outcome agreed with the buyer.
Approved resolution routeCredit note
An approved value can be credited towards the buyer's next purchase when this is the agreed commercial resolution.
Approved resolution routeEquivalent replacement
Equivalent stock may be supplied when suitable inventory is available and both parties agree the replacement route.
Approved resolution routeRefund
A refund may be issued where it is the agreed outcome after the returned stock has been inspected and approved.
Our promise to buyers
We do not avoid a legitimate claim.
Warranty terms appear on the invoice before payment, not after a problem occurs. Fast, clean and fair after-sale support is part of how we build repeat trade and long-term buyer confidence.
Open a trade account
Real people behind the RMA
A claim never disappears into an anonymous inbox.
Abdul Rafey keeps the buyer communication connected, while Dawood Hanif coordinates the operational review of returned stock. Complex commercial matters can be escalated to Nouman Anjum.
Warranty and RMA questions
The details buyers need before a claim begins.
Direct answers about warranty start dates, eligible grades, evidence, approval, return timing and the route from inspection to resolution.
Discuss an active claimThe warranty begins on the date the stock arrives in the buyer's possession. The approved return must reach us within the applicable warranty period.
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